Service Quality Leader

Location:

Chennai, Tamil Nadu, India

Job ID:

R0119823

Date Posted:

2026-02-09

Company Name:

HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED

Profession (Job Category):

Engineering & Science

Job Schedule:

Full time

Remote:

No

Job Description:

The opportunity:

Service Quality lead shall ensure company services meet or exceed customer expectations by developing quality control procedures, auditing processes, and analysing performance data.

How you'll make an impact:

• Define, document, and implement quality standards, policies, and procedures for services. Conduct regular audits of service processes to ensure compliance with internal standards, legal requirements, and industry codes.

• Train and mentor staff on quality processes, service standards, and customer experience best practices.

• Influence the quality assurance framework across Service units, driving initiatives that support and demonstrate consistent compliance with the highest standards.

• Drive initiatives that enhance skills, knowledge, and competencies across service units ensuring our services meet the highest standards and are delivered consistently by our service units.

• Identify gaps, conduct root cause analysis, and lead initiatives to eliminate defects and improve service delivery.

• Act as a liaison with Service units / internal departments to resolve quality issues and align on service goals.

• Conduct regular audits of service processes to ensure compliance with internal standards, legal requirements, and industry codes.

• Generate quality reports ensure adherence to regulatory requirements.

• You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• You hold a bachelor's degree in Engineering (Electrical /Mechanical).

• You should have 10-15 years in quality control, service management, or a related role.

• Experience in Quality roles and exposure to Customer complaints handling and Service handling process.

• Should be certified lead auditor in QMS. Should have experience in leading audit in factories / business units.

• Proven experience in having setup QMS in an organization from very basic stage to advanced level.

• Strong background in quality management and exceptional leadership abilities.

• Good communication skills.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.