Rentokil PCI is India's leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.
For more details: https://www.rentokil-pestcontrolindia.com
Requirements
About the Role:
- The Service Planner / Sr. Service Planner is responsible for end-to-end service planning, data accuracy, system usage, productivity monitoring, and coordination with cross-functional teams to ensure smooth and timely service delivery.
- The incumbent will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.
Job Responsibilities
- Develop proficiency in company software (iCABS, SCP, etc.) and ensure 100% active and >95% usage of Service Companion (SCP)
- Support digital transition and maintain the accuracy of consumption, TOS, and service data
- Coordinate with IT for new users or device-related issues
- Ensure error-free documentation and adherence to the ticket-based callout process
- Organise daily/weekly/monthly service schedules for all technicians across contract, jobbing, renewals, and complaints
- Prioritise planning to reduce service backlog and ensure On-Time delivery
- Liaise with Sales/Service teams to accommodate urgent visits and resolve STOP/termination issues
- Track technician-wise productivity, efficiency, and service delivery KPIs
- Maintain and report the SOS daily, weekly, and monthly, including GSS SOS
- Provide regular updates on backlogs, critical issues, ageing profiles, and complaint trends
- Assist AOM/OM/ABM/BM in monitoring field KPIs
- Coordinate with Sales and Operations for technician routing, slot availability, and routine adjustments
- Raise unresolved issues to next-level management for resolution
- Ensure leave planning and service continuity without disruption
Key Result Areas
- On-time Service Planning
- Data Accuracy
- SCP Utilisation
- Schedule Adherence
- Reporting & Analysis
- Cross-Team Coordination
Competencies (Skills Essential To The Role)
- Detail Orientation
- Planning & Organizing
- Analytical Thinking
- Customer Focus
- Negotiation Skills
Educational Qualification / Other Requirement
- Minimum graduate, with 1-3 years of relevant experience
- Basic computer skills required (advanced proficiency is a plus)
- Knowledge of MS-Office/G-Suite
- Willing to travel occasionally within the division
Role Type / Key Working Relationships
- Individual contributor role
- External- Customers and customer representatives
- Internal - Sales, Operations, Business support functions
Benefits
What can you expect from RPCI
➔ Our values lie at the core of our mission and vision. We believe that it's our people who
Make Our Company What It Is. We Believe In
- Service
- Relationships
- Teamwork
- Responsibility
DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace
welcoming to people of all backgrounds.
