Job Description (JD)

Service & Parts Coordinator

Company: Anugraha Construction Equipment Services and Support Pvt. Ltd.

Location: Bangalore

Department: Service & Parts

Experience: 4 to 10 Years

Job Summary

Anugraha Construction Equipment Services and Support Pvt. Ltd. is looking for an experienced Service & Parts Coordinator to manage service operations, spare parts coordination, inventory management, warranty claims and customer support for Mahindra Construction Equipment.

Roles & Responsibilities

1. Service Coordination

• Coordinate with Service Engineers for machine breakdowns and service requirements.
• Schedule preventive maintenance and breakdown services.
• Track service calls and ensure timely closure.
• Coordinate with customers regarding service updates.
• Monitor service engineers daily activities and reports.

2. Spare Parts Management

• Handle spare parts enquiries and order processing.
• Prepare quotations, purchase orders and invoices.
• Coordinate with stores for spare parts availability.
• Follow up on pending orders and dispatches.
• Monitor stock levels and inventory movements.
• Handle GRN and parts inward/outward records.

3. Warranty & AMC

• Process warranty claims and follow up for approvals.
• Maintain AMC records and renewal details.
• Coordinate warranty-related activities with the service team.
• Track pending warranty claims.

4. Documentation & Reporting

• Prepare daily, weekly and monthly service reports.
• Maintain job cards, service records and machine history.
• Maintain parts stock and consumption reports.
• Handle service documentation and billing records.
• Update records in ERP systems and MS Excel.

5. Team & Customer Coordination

• Coordinate with Service Engineers, Service Managers and customers.
• Follow up with suppliers, vendors and transport agencies.
• Ensure timely communication between service and parts departments.
• Support the team in daily service operations.

Required Skills

• Knowledge of Mahindra Construction Equipment and spare parts.
• Strong coordination and follow-up skills.
• Good knowledge of MS Excel, Word and ERP systems.
• Experience in inventory and warehouse management.
• Good communication and customer-handling skills.

Qualification & Experience

• Diploma / Any Graduate
• 4 to 10 years of relevant experience in construction equipment service and parts coordination.
• Experience handling Mahindra Construction Equipment will be an added advantage.

Work Location: Bangalore, Karnataka.