Manage the UK and Swiss Firms platform portfolio-cloud and on-prem (IaaS, PaaS, SaaS)-covering service health, security posture, lifecycle, change and compliance.
Define and maintain the platform operating model, including SLOs/SLAs/KPIs, error budgets, on-call approach and reporting.
Ensure the continued adherence to technology standards and design guardrails within Platform Engineering (landing zones, regions, tagging, backup/DR tiers).
Contribute to and coordinate the move from on-prem to the target cloud platform in partnership with the transformation team.
Reliability Operations & Service Management
Coordinate major-incident response and drive problem resolution activities, ensuring PIR actions are completed and recurrences prevented.
Ensure observability tooling and practices are consistently applied and support the adoption of AIOps for early detection and automated remediation.
Govern change, release and service-acceptance processes, ensuring every new service or feature transitions cleanly into BAU operations.
Platform Engineering & Delivery Enablement
Manage and prioritise Platform/DevOps intake, backlogs and sequencing across teams and service owners.
Improve CI/CD and deployment practices by removing bottlenecks, supporting progressive delivery/feature flagging, and standardising rollback and readiness checks.
Security, Compliance & Continuity
Apply and maintain security baselines and hardening standards for cloud, on-prem and SaaS environments; operate vulnerability management and patching pipelines with posture dashboards.
Ensure policy and regulatory obligations e.g. CE+ etc. are met using automated evidence; support the BCP/DR processes including immutable backups, cross-region replication and regular test cycles.
Commercials, Vendors & Asset/Cost Lifecycle
Manage vendors/MSPs and outsourced teams, tracking performance against SLAs/OLAs through scorecards, service management reporting and service reviews.
Work with Finance on CAPEX/OPEX planning and consumption/capacity forecasting; re-forecast as required and collaborate with FinOps on chargeback and cost-optimisation reporting.
Govern the asset and service lifecycle from adoption to retirement in line with global standards and policies.
Essential
Skills, Experience & Qualifications :
Experience managing platform operations in regulated environments, ensuring controls are implemented, monitored, audit-ready and supported by regularly tested disaster-recovery processes.
Skilled in applying ITIL 4 practices, including managing major incidents, contributing to problem investigations and improvements, coordinating change activity, and maintaining SLO/SLI and error-budget adherence.
Hands-on experience supporting Azure environments at scale, including landing zones, identity/RBAC, networking, storage, PaaS and container platforms, using Infrastructure-as-Code approaches.
Practical experience configuring and maintaining CI/CD pipelines (e.g., Azure DevOps), supporting build and release processes, using feature flags/canary deployments and ensuring reliable rollback mechanisms.
Experience operating security and continuity controls including vulnerability and patch cycles, least-privilege/RBAC enforcement, backup operation validation and support for defined RTO/RPO targets.
Skilled in managing MSP and SaaS vendors, monitoring SLAs/OLAs, contributing to service reviews and scorecards, and supporting cloud cost optimisation through forecasting, analysing consumption and using commitment models.
Familiarity with ITSM tooling such as ServiceNow/Jira, including incident/change governance, request workflows and contributing to accurate CMDB/service mapping for impact-based change analysis.
Experience collaborating across distributed teams, coordinating activities across time zones, sharing knowledge, and communicating effectively with stakeholders, service owners and senior leaders.
Key Competencies
Customer-Centric Approach : Passionate about delivering outstanding service experiences and exceeding user expectations.
Analytical Thinking : Capable of interpreting complex data to drive decisions and improvements.
Collaboration : Able to build strong partnerships across teams, service providers, and end users.
Adaptability : Comfortable navigating a dynamic, fast-paced environment and responding to changing priorities.
Leadership : Skilled at motivating and managing teams to achieve high standards of service delivery.
