Service Operations Manager

Service Operations Manager

A facilities-management company servicing corporate campuses, standardising how it delivers and reports on service across sites

Location: Remote (India)

The client

A facilities-management company that services corporate campuses for enterprise clients has partnered with Flexiple to hire a Service Operations Manager. Clients expect a defined service level on everything from a helpdesk ticket to a maintenance breakdown, and this role owns making sure that service level is actually met and reported on, not just promised.

What's not working today

You will own the service-delivery layer that sits on top of the day-to-day facilities work — ticketing, SLA tracking, escalation management, and the client-facing reporting that shows whether service commitments are being kept.

What you'll be accountable for

• Own the service-ticketing system and SLA compliance across sites
• Manage escalation paths for missed SLAs or recurring complaints
• Build monthly service-performance reports for each client account
• Work with site teams to root-cause repeat issues rather than just close tickets
• Coordinate vendor response times against contracted service windows

Who we need

You have spent 5 to 9 years in service operations, facilities operations, or a similar service-delivery function, ideally with SLA-bound client relationships. You read a ticket log and immediately see the pattern behind it, you are calm on an escalation call with an unhappy client, and you are comfortable being on-site across campuses rather than managing the function purely from reports.

What you'll get

• Ownership of service delivery across a growing multi-campus portfolio
• Direct client-facing exposure alongside the account-management team
• Long-term, on-site placement with the client, arranged through Flexiple

Applying here also puts you in the running for other service-operations roles Flexiple is currently hiring for.

The hiring steps

An initial conversation, an SLA-and-escalation exercise, a round with account and facilities leadership, and a closing conversation with the operations head.