Dear Aspirant!
We empower our people to stay resilient and relevant in a constantly changing world. We're looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you Then it seems like you'd make a great addition to our vibrant international team.
We are looking for: Service Engineer (Operations & Delivery - Support Engineer)
You'll make an impact by:
- Act as first line support for customers by handling technical queries and incidents via ticketing tools.
- Perform initial triage, analysis, and solving of product issues
- Resolve basic product, configuration, and usage issues using standard procedures and knowledge articles
- Accurately log, update, and track tickets in the support system
- Raise complex or unresolved issues to Level 2 / Level 3 support teams with complete details and diagnostics
- Follow defined SLAs, escalation procedures, and support workflows
- Communicate clearly with customers, providing timely updates and expected resolution timelines
- Support production monitoring, alerts, and basic incident handling when required
- Contribute to knowledge base articles, FAQs, and documentation
- Participate in shift rotations, on call support, or weekend coverage as per business needs.
Use your skills to move the world forward!
- Bachelor's degree in Computer Science, IT, Engineering, or related field (preferred)
- 3–5 years of experience in software design and development
- Basic understanding of software applications, web technologies, or enterprise products
- Familiarity with: Operating systems (Windows/Linux – basic level)
- Networking concepts (IP, DNS, HTTP – basic)
- Databases (basic SQL queries preferred)
- Experience using ticketing tools (e.g., ServiceNow, Jira, Zendesk, Freshdesk) is a plus
- Ability to read logs and follow runbooks or solving guides.
- Strong verbal and written communication skills
- Customer centric mindset with patience and empathy
- Ability to follow processes and work under pressure
- Good analytical and problem solving skills
- Willingness to learn and adapt quickly
- Team player with strong collaboration skills
- Relevant certifications (ITIL Foundation, basic cloud certifications, etc.) are a plus.
Create a better #TomorrowWithUs!
This role is based in Noida, where you'll get the chance to work with teams impacting entire cities, countries - and the shape of things to come.
We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.
We're Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us shape tomorrow.
Find out more about Siemens careers at: www.siemens.com/careers
Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds
