Job Description

The ServiceNow expert determines the best technical solutions and support to satisfy ESM(Enterprise service management) functional and business requirements. This position is responsible for
. Activation and configuration of ServiceNow applications to meet business needs
. Development of workflows and scripts to personalize existing ServiceNow applications
. Working closely with customers to research, design, develop and deliver innovative solutions to improve their business processes
. Coach business users to create their own Services from inception to completion in order to automate and improve processes
. Assisting in the identification of best practices for development of new and existing ServiceNow applications
. Troubleshoot and resolve issues related to software applications, systems integration, and multiple platforms