Key Responsibilities
JOB DESCRIPTION
- Design, develop, and implement ServiceNow IRM/GRC solutions aligned with business requirements.
- Configure and customize ServiceNow GRC modules including Risk Management, Policy & Compliance, Audit Management, Issue Management, and Vendor Risk Management (VRM).
- Collaborate with stakeholders to gather and analyze requirements and translate them into technical solutions.
- Develop and maintain ServiceNow applications, workflows, forms, dashboards, and reports.
- Configure risk assessments, risk scoring models, controls, and remediation processes.
- Implement integrations between ServiceNow and enterprise applications using REST, SOAP, and MID Server.
- Participate in the complete software development lifecycle, including design, development, testing, deployment, and maintenance.
- Support platform upgrades, patching, release management, and testing activities.
- Provide technical guidance to developers and end users while ensuring adherence to ServiceNow best practices.
Technical Expertise
- Strong hands-on experience with ServiceNow platform development, including JavaScript, Glide APIs, Jelly, Business Rules, Client Scripts, UI Policies, Script Includes, ACLs, and Flow Designer.
- Practical experience with IRM/GRC modules including Risk, Policy & Compliance, Audit, Issue Management, and Vendor Risk Management.
- Experience configuring data models, assessments, workflows, risk calculations, and process automation.
- Hands-on experience with REST/SOAP integrations, Import Sets, Transform Maps, MID Server, and external system integrations.
- Experience with reporting, dashboards, risk heat maps, Performance Analytics, ATF testing, and security/compliance best practices.
- Good experience with UI Builder and Workspace configurations.
Required Qualifications & Experience
- 5+ years of ServiceNow development experience.
- 3+ years of hands-on experience in ServiceNow IRM/GRC modules.
- Experience with ServiceNow Studio and Flow Designer.
- Strong understanding of ServiceNow IRM/GRC architecture and data models.
- Experience handling platform patching and upgrades, including IRM/GRC release enhancements.
- Strong analytical, troubleshooting, and problem-solving abilities.
- Excellent communication and stakeholder management skills.
Certifications (Preferred)
- CSA – Certified System Administrator
- CAD – Certified Application Developer
- CIS – ITSM
- CIS – Risk & Compliance (R&C)
Education: Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related field.
Responsibilities
QUALIFICATIONS
About Us
At Zensar, we're
experience-led everything. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose:
Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is
ONE with Client - a set of four core values that reflect who we are and how we work:
One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we're a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
