Service Now Engineer

• Solution Development & Customization: Design, configure, and customize ServiceNow solutions with a strategic focus on CRM and MCO workflows to drive real-time visibility and operational efficiency.
• End-to-End Implementation: Lead implementations with seamless integrations across ServiceNow CRM modules, ERP systems, dealer management platforms, and customer portals.
• Product Innovation: Develop reusable components and frameworks to accelerate the delivery of CRM and MCO solutions, enhancing our unique market proposition.
• Platform Optimization & Upgrades: Manage configurations, data migrations, upgrades, and performance enhancements with minimal business disruption.
• Documentation & Enablement: Create clear solution documentation, user guides, and training materials for internal teams and clients to maximise platform adoption and value.
• Support & Troubleshooting: Provide expert-level support for CRM and MCO modules, resolving complex issues and ensuring optimal platform performance.
• Continuous Improvement: Collaborate with architects, product managers, and business stakeholders to evolve solution roadmaps, embedding innovation and efficiency in every delivery.

Skills

Technical

• Strong expertise in ServiceNow CSM, FSM, and Sales/Order Management.
• Advanced scripting skills with strong REST/SOAP API integration experience.
• Experience designing CRM and MCO workflows for manufacturing and enterprise clients.
• Familiarity with cloud platforms (AWS, Azure) and their integration with ServiceNow.

Soft

• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder engagement skills.
• Ability to lead deliverables independently while fostering collaborative, high-performing teams.
• Effective time management with a focus on business outcomes.

Preferred

• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified Implementation Specialist (CSM, FSM, Order Management).
• Experience with ServiceNow App Engine, low-code/no-code development.
• Exposure to AI Lab practices, AI model development, or ServiceNow AI integrations is a strong advantage, enabling innovative use cases and intelligent workflows.