Service now developer

Position Overview

We are seeking a seasoned ServiceNow professional with deep expertise in the ServiceNow App Engine to design, develop, and deliver low-code/no-code applications. The role blends advanced development, AI & Intelligent Automation, platform administration, and DevOps responsibilities, including plugin management and source-code repository handling within ServiceNow. The ideal candidate will drive rapid solution delivery while ensuring platform stability, governance, and best-practice compliance.

Key Responsibilities

· Design & Build Low-Code/No-Code Apps

o Create applications using ServiceNow App Engine (App Studio, Flow Designer, Integration Hub).

o Develop custom tables, UI pages, widgets, and mobile experiences.

· Platform Administration

o Manage users, roles, ACLs, and data imports.

o Perform instance health checks, upgrades, and patching.

AI & Intelligent Automation

· ServiceNow AI capabilities, including Now Assist, to accelerate application development, automate workflows, generate insights, and enhance user experiences across low-code/no-code solutions.

· Identify, design, and implement AI-driven use cases (GenAI, predictive insights, intelligent recommendations) in line with enterprise AI governance, security, and data privacy standards

· Release & Deployment Management: -

o Own the full release pipeline (dev → test → staging → prod).

o Use Update Sets, Application Repository, and CI/CD tools (Git, Jenkins, Azure DevOps) to automate deployments.

· Plugin & Integration Handling

o Evaluate, install, and configure ServiceNow plugins (e.g., Performance Analytics, ITSM, HR).

o Build and maintain integrations via Integration Hub spokes, REST/SOAP, and scripted APIs.

· Governance & Best Practices

o Enforce coding standards, documentation, and version-control policies.

o Conduct peer reviews, unit testing, and performance tuning.

· Mentorship & Collaboration

o Guide junior developers and administrators.

o Work closely with business analysts, product owners, and ITSM teams to translate requirements into scalable solutions.

· Continuous Improvement

o Stay current with ServiceNow releases and low-code trends.

o Recommend process automation, platform optimizations, and new capabilities.

Required Skills & Experience

· ServiceNow Expertise: -

o 5+ years of ServiceNow experience; 3+ years focused on App Engine/low-code development.

o Strong grasp of ServiceNow data model, CMDB, and ITSM processes.

· Technical Proficiency: -

o Flow Designer, Integration Hub, App Studio, ServiceNow Studio.

o JavaScript (server-side & client-side), Glide APIs, UI macros.

o Git (or other SCM) and CI/CD pipelines for ServiceNow.

· Administration & Operations: -

o Instance configuration, upgrade management, plugin lifecycle, security (ACLs, roles).

· Problem-Solving & Design

o Ability to translate complex business needs into elegant, performant low-code solutions.

· Communication: -

o Clear verbal and written communication; comfortable presenting technical concepts to non-technical stakeholders.

Education

• Bachelor's degree in computer science, Information Systems, Engineering, or related field (or equivalent practical experience).