Job Overview
We are seeking a highly motivated and skilled ServiceNow Developer to join our team at Virtusa. As a junior ServiceNow Developer specializing in Customer Service Management (CSM), you will be responsible for implementing, developing and integrating ServiceNow CSM applications, ensuring alignment with business objectives and providing technical expertise to enhance our service management capabilities. This role will involve onsite work at our customer location in Chennai.
Key Deliverables
- Develop, test, and debug ServiceNow CSM applications and integrations, ensuring high-quality code and adherence to best practices.
- Customize and configure ServiceNow CSM modules to meet specific business requirements.
- Collaborate with cross-functional teams to gather requirements, design solutions, and implement workflows.
- Participate in Go-Live readiness activities and communication to stakeholders, ensuring smooth deployment of ServiceNow CSM applications.
- Collect and manage master data for upload into the ServiceNow platform, ensuring data accuracy and integrity.
- Provide timely responses and resolutions to tickets, issues, and escalations related to ServiceNow CSM.
Essential Requirements
- Bachelor's degree in computer science, Information Technology, or a related field.
- 0-1 years of experience in ServiceNow development, with a focus on CSM implementations.
- Proficiency in Scala programming language with atleast 6 Month hands on Experience.
- Must be able to work onsite at the customer premise in Chennai.
- Willingness to obtain ServiceNow Certified System Administrator (CSA) certification before joining the work, if not already certified.
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA) certification is highly preferred.
- ServiceNow Certified Implementation Specialist – Customer Service Management (CSM) certification is a plus.
- Experience with ServiceNow integration methodologies and tools.
Skills
Must-Have Skills
- Technical: ServiceNow platform expertise, including scripting (e.g., JavaScript, Glide), workflow configuration, UI customization, and data management.
- Technical: Scala programming proficiency with experience in developing and integrating.
- Domain Knowledge: Understanding of ITIL principles and ITSM best practices, specifically related to Customer Service Management processes.
- Behavioral & Interpersonal: Strong communication skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.
- Process & SOP: Experience in creating and maintaining documentation related to ServiceNow configurations and processes.
- Analytical & Problem-Solving: Ability to analyze business requirements and translate them into effective ServiceNow solutions.
Good-to-Have Skills
- Advanced Technical: Experience with advanced ServiceNow functionalities such as AI/ML, performance analytics, and integration with third-party systems.
- Additional Certifications: ITIL certifications or other relevant ServiceNow certifications.
- Cross-Functional Exposure: Experience working with other ServiceNow modules such as ITSM, HRSD, or GRC.
- Leadership Traits: Ability to mentor junior team members and contribute to knowledge sharing within the team.
- Continuous Improvement: Familiarity with Agile methodologies and experience in contributing to continuous improvement initiatives.
