Key Responsibilities:
- Lead the design and development of ServiceNow solutions across ITSM, ITOM, HRSD, Finance, and GRC modules.
- Architect and implement workflows, business rules, UI policies, and integrations using ServiceNow best practices.
- Customize and configure ServiceNow applications using JavaScript, Glide APIs, Flow Designer, and Integration Hub.
- Develop and maintain integrations with external systems using REST/SOAP APIs.
- Collaborate with stakeholders to gather requirements and translate them into technical solutions.
- Provide technical leadership and mentorship to junior developers.
- Conduct code reviews, unit testing, and maintain technical documentation.
- Ensure compliance with security and governance standards across all ServiceNow implementations.
- Stay current with ServiceNow platform updates and new features.
Required Skills & Qualifications:
- 10+ years of hands-on experience in ServiceNow development and consulting.
- Strong expertise in:
- ITSM(Incident, Problem, Change, Request Management)
- ITOM(Discovery, Event Management, Service Mapping)
- HRSD(Employee Center, Lifecycle Events)
- Finance Operations(Procurement, Budgeting workflows)
- GRC(Policy and Compliance, Risk Management, Audit)
- Proficient in JavaScript, GlideScript, HTML, CSS, and AngularJS.
- Experience with ServiceNow integrations using REST/SOAP APIs.
- ServiceNow Certified System Administrator and Certified Implementation Specialist in relevant modules.
- Excellent problem-solving and communication skills.
- Experience working in Agile/Scrum environments.
- ServiceNow Certified Application Developer
Preferred Qualifications:
- Experience with App Engine Studio and custom application development.
- Exposure to DevOps tools and CI/CD pipelines.
- Familiarity with ITIL, COBIT, and other governance frameworks.
- Competitive compensation and performance incentives.
- Flexible work arrangements.
- Certification and training support.
- Collaborative and inclusive work culture.
