Job Description

Junior ServiceNow Product Support/Developer

Location: Bridgestone GCC

Role Overview: The Junior ServiceNow Product Support/Developer will assist in the development, configuration, and support of ServiceNow applications. The role supports platform enhancements, integration efforts, and user experience improvements across IT Workflows, HRSD, ITOM, CMDB, and the Employee Portal.

Key Responsibilities

Support development and configuration of ServiceNow modules
Assist with integration efforts and troubleshoot connectivity issues
Maintain and enhance Employee Portal functionality
Participate in testing, documentation, and deployment activities
Respond to user inquiries and provide technical support
Collaborate with cross-functional teams to gather requirements

Required Skills & Experience

Bachelor's degree in Computer Science, Information Technology, or related field, advanced student
1–3 years of experience with ServiceNow development or administration or similar Workflow Management Tools
Familiarity with IT Workflows, HRSD, ITOM, CMDB, and Employee Portal
Basic understanding of ServiceNow integrations (REST, SOAP)
ServiceNow Fundamentals or Certified System Administrator preferred
Strong analytical and communication skills