Service Now Developer

ServiceNow Developer CSM / ITSM / FSM (Offshore)

Experience 5+ years of hands-on ServiceNow development experience

Location / Work

Model Offshore (Remote / Hybrid as per project requirements)

Employment

Type Full-time / Contract

Shift Flexible; overlap with onsite teams as required

Role Summary

We are looking for an experienced ServiceNow Developer with 5+

years of strong platform development experience and mandatory

expertise in Customer Service Management (CSM), IT Service

Management (ITSM), and Field Service Management (FSM). The

role involves designing, developing, configuring, and supporting

scalable ServiceNow solutions while working closely with onsite

stakeholders in an Agile delivery model.

Key

Responsibilities

Design, develop, and configure ServiceNow solutions across

CSM, ITSM, and FSM modules

Develop and maintain server-side and client-side scripts including

Business Rules, Script Includes, Client Scripts, UI Policies, UI

Actions, and ACLs

Configure workflows and Flow Designer, notifications, SLAs,

approvals, and Service Catalog items

Implement and enhance CSM case management, customer

interactions, service entitlements, and customer workflows

Configure ITSM processes such as Incident, Problem, Change,

Request, Knowledge, and CMDB

Implement FSM capabilities including work orders, task

management, dispatching, scheduling, and mobile workforce

support

Build and support integrations using REST/SOAP APIs, MID

Server, and Integration Hub

Troubleshoot production issues, perform root cause analysis, and

deliver fixes within SLA

Collaborate with onsite teams, architects, business analysts, and

QA teams throughout the delivery lifecycle

Prepare technical documentation, unit test cases, deployment

notes, and knowledge transfer materials

Mandatory Skills

ServiceNow Platform Development (5+ years)

Customer Service Management (CSM) Mandatory

IT Service Management (ITSM) Mandatory

Field Service Management (FSM) Mandatory

Technical Skills

Required

Strong JavaScript and Glide API knowledge

Business Rules, Script Includes, Client Scripts, UI Policies, UI

Actions, ACLs

Flow Designer / Workflow configuration

Service Catalog, Record Producers, Order Guides

CMDB and CI relationships

REST / SOAP integrations, MID Server, Integration Hub

Update Sets and environment promotion best practices

Functional /

Domain Skills

Strong understanding of ITIL processes (Incident, Problem,

Change, Request, Knowledge)

Hands-on experience translating business requirements into

ServiceNow solutions

Good understanding of FSM concepts such as work order

lifecycle, scheduling, dispatching, and field operations

Preferred / Nice

to Have

ServiceNow certifications (CSA, CAD, CSM / ITSM / FSM module

certifications)

Experience with Automated Test Framework (ATF)

Performance Analytics and reporting exposure

Experience with ServiceNow upgrades and best practice

implementation

Soft Skills

Strong communication and collaboration skills across global

teams

Ability to work independently in an offshore delivery model

Strong analytical, problem-solving, and troubleshooting skills