Responsibilities
- Provides technical leadership to the team
- Creates and maintains a detailed view of the existing architecture
- Designs and collaborates with Business Process Analysts and Developers in the creation of a High-Level Solution Design Document.
- Defines and communicates, at an architectural and design level, technical solutions aligned with business problems and systems architecture.
- Ensures technical governance process and policies are being adhered to.
- Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions.
- Creates and maintains a detailed view of integrations
- Creates and maintains a Technical Implementation Roadmap.
- Resolves technical escalations, including responding to defects
- Participates in process workshops
- Works closely with client enterprise architecture team and client ServiceNow Teams
- Periodically Reviews Configuration to ensure Platform health
- Assesses instance health (performance, manageability, usability, scalability, upgradability, and security) by conducting ServiceNow Health Scan
- Reviews design and code per sprint to ensure quality
- Provides hands on assistance with the detailed design and implementation approach of selected projects.
- Ensures design is within the boundaries of Licensed modules else communicates changes in license to the client.
- Maintains expert knowledge of the ServiceNow platform, products, capabilities, and ecosystem.
- Assists in migrating configuration across instances
- Support COE in continuous development of training paths for professional advancement.
- Contribute to ongoing definition of best development and solution practices.
- Lead training workshops as means to spread experiences gained across the practice.
Qualifications we seek in you!
Minimum Qualifications
- Certified System Administrator (CSA) plus one Mainline certification (CSM / HRSD/ITSM/GRC etc.)
- Excellent communication Skills for client facing roles.
- Hands on Experience on Projects
- IT Graduate
Preferred Qualifications/ Skills
- B.Tech / MCA / M.Tech / BSc (Computer) / B.E.
