Service Now CMDB
Service Now CMDB
Location: Delhi/Hyderabad/Bangalore
Experience: 10 years to 17 years
Must-Have:
- Expert knowledge of IT Configuration Management processes.
- Experience in ServiceNow CMDB.
- Understanding of ServiceNow Discovery, Service Mapping and knowledge of ServiceNow CSDM Model.
- Clear understanding of Business Capabilities, Business Applications, Application Services, Middleware Infra, Service Offerings and so on.
- Able to work with Customer stakeholders which are Business Application Owners, Infra CI owners.
- Experience in performing CMDB audit and Remediation.
- Solution Oriented mind set & be able to provide recommendations for the current and future platform.
- Familiar with the processes that consume CMDB data e.g., Incident, Problem, SDLC, Asset, and Change
- Excellent analytical, and problem-solving skills on maintaining CMDB data integrity.
- Able to generate reports for KPIs.
- Excellent collaboration, customer service, and communication skills to work in a team environment.
- Ability to work under pressure effectively and efficiently handle multiple priorities simultaneously.
Key Responsibilities:
- Work as CMDB team in developing standard IT Configuration management methodology.
- Assisting team in the development of CMDB Policy, Processes, Data Models, and Knowledge base.
- Performing operational activities as defined by CM policies and procedures.
- Works along with CMDB team to improve CI data integrity regarding classes, naming conventions, attribute modeling, CI relationship, data sources.
- Conducts CI audits and reconciliation for CMDB Remediation independently.
- Maintains CIs to ensure CMDB accuracy and completeness.
- Drives visibility on unauthorized CI changes or alterations to environment.
- Delivering CMDB reports agreed and on demand.
- Identifying and reporting on noncompliance situations
- Works with Infra teams to understand new requirements and identify how Configuration management can support improved Service Delivery.
- Support and administer the tool for configuration and asset management, ServiceNow Discovery, and additional applications or modules as assigned.
- Perform SDLC activities required to enhance the Service Now platform.
15 years of Continuous Education.
