Service now Assist

Role: Service Now Assist

Required Technical Skill Set: ServiceNow, ITSM, ITOM, Now Assist

Desired Experience Range: 8 to 10 Years

Location of Requirement :Hyderabad / Pune

Desired Competencies (Technical/Behavioral Competency)

Technical Competency

ServiceNow Platform Expertise

Deep understanding of ServiceNow modules: ITSM, ITOM, CMDB, Asset Management, Service Catalog, HRSD, and Knowledge Management.

Experience with ServiceNow Studio, Flow Designer, and Application Scope.

Scripting & Development

Proficiency in JavaScript (client-side and server-side).

Experience with Glide API, Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions.

Familiarity with Jelly scripting and AngularJS for advanced UI customizations.

Integration Skills

Hands-on experience with REST/SOAP APIs, LDAP, SSO, and third-party tool integrations (e.g., Jira, Azure DevOps).

Knowledge of MID Server setup and Discovery.

Workflow & Automation

Designing and implementing Workflows, Approvals, and Scheduled Jobs.

Use of Service Catalog and Record Producers for request automation.

Reporting & Dashboards

Building Performance Analytics, Reports, and Dashboards for data visualization and KPI tracking.

Security & Access Control

Creating and managing Access Control Rules (ACLs).

Understanding of role-based access and data security best practices.

Soft Skills & Professional Traits

Problem-solving & Analytical Thinking: Ability to troubleshoot and optimize workflows.

Communication Skills: Explaining technical concepts to non-technical stakeholders.

Agile/Scrum Methodologies: Experience working in iterative development environments.

Documentation & Process Adherence: Maintaining clear documentation and following ITIL practices.

Certifications (Recommended)

• Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• ITIL Foundation Certification

Responsibility of / Expectations from the Role

Technical Expertise

• Strong command of JavaScript, Glide API, and ServiceNow scripting.
• Familiarity with ServiceNow Studio, Flow Designer, and Application Scope.
• Experience with Service Catalog, Knowledge Management, and CMDB.

Process & Governance

• Adherence to ITIL practices and organizational governance standards.
• Ability to translate business requirements into technical solutions.

Collaboration & Communication

• Work closely with stakeholders, developers, and business analysts.
• Provide training and support to end-users and junior team members.

Continuous Improvement

• Identify opportunities for automation and service enhancements.
• Stay updated with ServiceNow releases and best practices.