Subsidy Operations - Government Schemes (TUFS / CLCSS / Others)
Role: Senior Manager / Associate Vice President
Grade: M4 / M5
Location: Mumbai
Department: Wholesale Banking Group - Service Operations
Role Objective
Manage end-to-end lifecycle of subsidy-linked accounts across government schemes, ensuring timely processing, compliance with scheme guidelines and accurate subsidy realization and adjustments.
Key Responsibilities
- Handle end-to-end subsidy processing including application, verification, approval, and realization
- Track and manage ongoing accounts, including coordination for Joint Inspection Team (JIT) visits, inspections, and approvals
- Liaise with ministries, government bodies, and external agencies for case progress and resolution
- Review applications, identify discrepancies, and ensure timely rectification
- Coordinate with internal teams (RM, Ops, Credit) for approvals, documentation, and subsidy adjustments
- Manage issuance of certificates and submission of information to government authorities
- Track subsidy receipts and ensure timely appropriation to customer accounts
- Handle queries, audit observations, and exception cases (including long-pending matters)
- Maintain proper documentation and ensure audit readiness
Key Deliverables
- Timely processing of subsidy applications within defined TAT
- Effective tracking of all subsidy-linked accounts
- Reduction in pending / long-outstanding cases
- Strong compliance with scheme guidelines and internal processes
- Efficient handling of stakeholder queries and escalations
Stakeholders
- Internal: RMs, Service teams, Ops, Credit, Branch teams
- External: Government Ministries, NABARD, Textile Ministry, Inspection authorities
Eligibility / Skillset
- Experience in banking operations / credit / service roles
- Exposure to government schemes / subsidy processes preferred
- Strong communication, coordination and stakeholder management skills
- High attention to detail and documentation rigor
- Ability to manage multiple cases and timelines
