Service Manager | Transformer Industry

Beacon HR & IR Consultants, one of India's top HR, Industrial Relations and Labour Law consulting firms, is hiring on behalf of an MNC client. This role is strictly open to candidates from the transformer industry.

Job Title: Service Manager

Industry: Transformer Manufacturing / Services

Location: Chennai, Thiruninravur Industrial Estate, Tamil Nadu

Employment Type: Full-time (Office based, with client site visits as required)

Reporting To: Service Head

CTC: 8 to 9 LPA + site allowance for field visits

About the Company

Job Summary

The Service Manager will be responsible for managing end-to-end service operations, coordinating customer requirements, deploying service teams to sites, and driving improved turnaround time (TAT) for transformer installation, repair and maintenance activities.

Key Responsibilities

• Lead and manage service engineers, technicians and support staff
• Coordinate with customers on service requirements, complaints and schedules
• Plan and deploy service teams for customer site visits
• Monitor service delivery and ensure timely completion of jobs
• Track and continuously reduce TAT for installations, repairs and maintenance
• Handle customer escalations and ensure effective resolution
• Maintain service records, reports and performance dashboards
• Monitor service budgets, expenses and resource utilization
• Ensure adherence to safety, quality and statutory standards
• Identify and implement process improvements for service efficiency

Eligibility Criteria

• Bachelor's degree in Engineering (Electrical or Mechanical)
• Minimum 8 years of service experience in the transformer industry only
• Strong understanding of transformer service operations and field support processes
• Experience in managing service teams and site-based operations
• Good customer handling, communication and problem-solving skills
• Ability to manage multiple service priorities and tight timelines

Important Note

Only candidates with prior experience in the transformer industry will be considered.