Monitor and detect all major IT incidents and events.
Facilitate and drive recovery of outages through the mobilization of key resources (internal or external).
Establish and maintain communication of incident timeline and recovery progress to all critical stakeholders.
Coordinate and document all critical recovery steps throughout an outage.
Ensures proper documentation of issues to assist with post-recovery and problem management actions.
Participates in an agile practice by working on special projects or key assignments that drive continuous improvement and improved outcomes of key goals.
About you:
4 year degree or equivalent experience.
Relevant Exp Min 4 years of Major Incident Management experience.
Technology experience in an incident management or Major inc dent response role
Strong facilitation skills that can navigate through complex incidents and multiple teams
Understanding of solving complex problems with information technology software and hardware.
Effective time management skills; ability to work on multiple tasks simultaneously and ability to prioritize effectively.
Ability to handle and perform in high-stress, high stakes situations.
Excellent verbal and written communication skills.
Proven decision-making and influencing skills
Broad knowledge of technology across application and infrastructure environment.
Good to have prior experience in Retail
Collaborative team player with Positive attitude
Flexibility to work in rotational shifts and weekly time-off s
