Service Manager

PL Operations ManagerLocation: Bengaluru (Hybrid: 3 days in-office)

Shift: US Business Hours

Company: Product

We are looking for a data-driven PL Operations Leader with 10+ years of experience to manage our workforce and analytical strategy.

The Role

• Team Management: Lead a team focused on Workforce Planning, Scheduling, and Real-Time Analysis (RTA).
• Data Visualization: Build and manage advanced dashboards and reports in Salesforce.
• Strategic Analysis: Drive operational decisions using Excel, Power BI, and Tableau.
• Stakeholder Management: Act as the primary liaison for US-based customers and leadership.

Key Requirements

• Experience: 10+ total years, with 2+ years in a people management role.
• Technical Skills: Advanced proficiency in Salesforce, Power BI, Tableau, and Excel.
• Communication: Excellent verbal and written skills; experience collaborating with US stakeholders is mandatory.
• WFM Expertise: Proven background in workforce optimization and real-time monitoring.

Apply Now

If you are a strategic leader ready to drive operations for a global product company, apply today