- Manage day-to-day operations of the commercial service center, ensuring high productivity, timely repairs, and adherence to company quality standards.
- Drive Customer Service Index (CSI) scores by handling client complaints professionally, ensuring clear communication, and delivering quality service.
- Lead, train, and mentor service advisors, technicians, and floor staff to develop their skill sets and enhance workshop performance.
- Achieve monthly service revenue targets, monitor workshop KPIs, and optimize service capacity.
(MUST HAVE MINIMUM 5-7 YEARS OF RELEVATE AUTOMOBILE EXPERIENCE AS A SERVICE MANAGER).
