Role - Service Management SME (Walk-in)
Years of Experience - 6 to 12 years
Location - Hyderabad
Key Responsibilities- :Manage end-to-end ITSM processes (Incident, Problem, Change, Request Management
- )Ensure adherence to SLA, KPI, and service quality standard
- sLead major incident management and escalation handlin
- gDrive root cause analysis and problem management lifecycl
- eManage and maintain CMDB / Asset lifecycle governanc
- eConduct governance calls, service reviews, and reportin
- gDrive continuous service improvement (CSI) initiative
- sCoordinate with cross-functional teams (infra, network, apps
- )Technical Skills
- :ITIL Framework (Foundation / Intermediate
- )ServiceNow / BMC / Jira Service Managemen
- tKnowledge of Incident, Problem, Change, CMDB module
- sReporting tools, dashboards, and analytic
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