Service Management Practitioner

Project Role : Service Management Practitioner

Project Role Description : Support the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda.

Must have skills : Service Delivery

Good to have skills : Infrastructure Service Management

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As a Service Management Practitioner, you will support the delivery of programs, projects, or managed services. Your typical day will involve coordinating various projects through effective contract management and shared service coordination. You will engage with key stakeholders and sponsors, fostering relationships that ensure high levels of commitment and enable the strategic agenda of the organization. Your role will require you to navigate complex project landscapes, ensuring that all aspects of service delivery are aligned with organizational goals and stakeholder expectations. You will also be responsible for monitoring project progress and addressing any challenges that may arise, ensuring that services are delivered efficiently and effectively.

Roles & Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Facilitate communication between stakeholders to ensure alignment on project objectives.
• Monitor project performance and implement improvements as necessary.
  
  

Professional & Technical Skills

• Must To Have Skills: Proficiency in Service Delivery.
• Strong understanding of service management frameworks and methodologies.
• Experience in stakeholder management and relationship building.
• Ability to coordinate and manage multiple projects simultaneously.
• Familiarity with Infrastructure Service Management.
  
  

Additional Information

• The candidate should have minimum 7.5 years of experience in Service Delivery.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.