Service Management ?Operation Command Center Lead

Company Overview

Jio is the driving force behind India's top telecom operator, serving 400M+ customers. They offer a range of digital apps and services for B2C and B2B clients, with cutting-edge 5G solutions and cloud-native technologies. Headquarters in Navi Mumbai, Maharashtra, belonging to the Media & Telecommunications sector.

Job Overview

Lead the Service Management Operations Command Center for Jio, India's leading telecom operator, managing a team in Navi Mumbai. Full-Time position with 51-200 employees and extensive experience required. Salary range: Competitive based on experience.

Qualifications and Skills

• Executive with more than 10 years of experience
• Proficient in Service Desk and Service Desk Management
• Skilled in Monitoring and Service Management
• Strong background in Project Management
• Ability to handle Service Desk tickets effectively

Roles and Responsibilities

• Lead the Service Management Operations Command Center for Jio
• Manage and coordinate service desk activities
• Monitor service desk operations and ensure efficiency
• Implement service management best practices
• Oversee project management tasks related to service operations
• Handle service desk tickets and escalations