Service Level Manager - Specialist

Candidates, please click in below link and apply to get further communication on your application.

https://ltim.ripplehire.com/s/cOtAD

Job Title - Service Level Manager

Primary Skills- ITSM ticketing tools i.e ServiceNow, Cherwell, Symphony Summit etc.

Experience - 5 to 8 yrs

Location - Bangalore/Chennai/Hyderabad/Coimbatore

Notice Period - Immediate to 30 days

Roles and Responsibilities

• Negotiate and manage Service Level Agreements (SLAs) and facilitate teams to meet targets
• Ensuring that all SLAs, Operational Level Agreements (OLAs) and Underpinning Contracts (UC) are appropriate for the agreed service level targets
• Provide monthly SLA performance reports (Critical Service Levels, Key Measurements and Critical Deliverables)
• Provide input for SLA changes and modifications, participate in negotiating changes to service levels
• Develop and coordinate SLA's with internal and external customers
• Collect subjective customer satisfaction feedback to determine if SLAs accurately measure service
• Authorize additions, revisions or retirement of services in the service catalog

Identify opportunities for continuous improvement by interacting with various teams and recommend improvements for service level management

Job Description

• Minimum 5 years of relevant experience working as service level manager
• Should possess good understanding of ITIL V3 OR ITIL4 service lifecycle modules
• Should have strong verbal, written communication and interpersonal skills

Lead role while acting as a liaison with internal/external customers

Skills Required

• Strong IT service management skills
• Should have exposure to ITSM ticketing tools i.e ServiceNow, Cherwell, Symphony Summit etc.
• Good interpersonal, organization and customer services skills

Experience of working within service level management process in a demanding and complex environment.

Interested candidates please click in below link and apply

https://ltim.ripplehire.com/s/cOtAD

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