We at Jio are hiring for Home Connect Master Supervisor - service lead for Jio Home fiber for Newtown Rajarhat area.
Key requirements are
1. Graduation or Diploma( ECE / Telecommunication/ IT/ CS)
2. Experience of 5-8 years
Job Description
- Drive home connect and care operations in the assigned territory
- Source and train technicians by teeing up with target colleges
- Conduct classroom and on the job trainings for technicians
- Mentor and guide technicians to enhance productivity
- Ensure zero defect execution of home connect activity
- Drive home connect installation and fault repair related SLA
- Ensure customer satisfaction
- Ensure adherence to processes as per company defined SLAs
Skills and Competencies
- Product service knowledge
- Knowledge of IT tools usage
- Speak local language
- Planning and organizing skills
- Team Management Skills
- Execution excellence
- Communication skills
- Coaching skills
- Customer focus
