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We are looking for IT Service Desk / Technical Support Associates to join our team in Bangalore!
Location: Bangalore
Work Mode: 5 Days Work from Office
Shift: Rotational Shifts (Mandatory)
Working Days: Flexible to work on weekends (as per business requirement)
Experience: 6m–5 Years
International Call Center Background: Mandatory with good communication NO MTI.
Key Responsibilities
• Provide L1 technical support via phone, email, chat, and ticketing tools
• Troubleshoot desktops, laptops, printers, OS, and application issues
• Basic WAN/LAN and network connectivity support
• VPN setup and troubleshooting for remote users
• BitLocker support (recovery key & encryption issues)
• Incident management using ServiceNow
• Ensure SLA adherence and customer satisfaction
• Follow ITIL processes and maintain documentation
Interested candidates can share their updated CV to [HIDDEN TEXT]
Artech is the largest Women & Minority owned IT staffing firm in the US, with US$ 800 million annual revenue run rate in 2021 and a footprint across the globe. With nearly three decades of experience, Artech empowers businesses through applied human intelligence and offers a spectrum of services that include Workforce Solutions (Contingent Staffing, Bulk/ Project Staffing, Master Vendor, RPO, Direct Hire and Payroll Transition) and Project-Based Solutions (Digital Experience, Technical Operations, Technical Development, Business Operations & Digital Platforms). Artech works with over 90 Fortune 500 clients across USA, Canada, India, and China.
At Artech, we are empowering talent by connecting potential with opportunities through applied human intelligence. We empower our teams to maximize the impact of their intellect, through a performance oriented, diverse, flexible, and inclusive work environment supported by our continuous learning and development focus.
Job ID: 150885599
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