Service Integration & Management - Change Management Professional

Key Responsibilities

• Own and manage the end-to-end Change Management process within the SIAM model
• Ensure adherence to standardized change policies, procedures, and governance across all vendors
• Coordinate and integrate changes across internal IT teams, external suppliers, and third-party providers
• Act as the single point of accountability for change execution and conflict resolution
• Lead and facilitate Change Advisory Board (CAB) and Emergency CAB (ECAB) meetings
• Ensure proper risk assessment, impact analysis, and rollback planning for all changes
• Communicate change plans, risks, and updates to technical and business stakeholders
• Support audit, compliance, and governance activities related to IT changes
• Monitor and analyze change performance metrics such as success rate, failures, and emergency changes
• Drive continual service improvement initiatives based on insights and trend analysis
• Ensure alignment with ITIL best practices and organizational standards