Service Integration & Management Professional

Key Responsibilities:

• Own and manage the end-to-end Change Management process within a SIAM framework.
• Ensure consistent application of change policies, procedures, and standards across all service providers.
• Coordinate and govern changes across multiple vendors, internal teams, and third-party providers.
• Act as the single point of accountability for integrated change execution and conflict resolution.
• Lead and facilitate Change Advisory Board (CAB) and Emergency CAB (ECAB) meetings.
• Ensure accurate risk, impact, and rollback assessments for all changes.
• Communicate effectively with technical teams, operations, and business stakeholders.
• Support audit, compliance, and governance activities related to change management.
• Analyze change performance metrics (success rate, emergency changes, failures, collisions).
• Drive Continual Service Improvement (CSI) initiatives based on trend analysis and insights.