Department: IT
Employee Type: Permanent
Experience range (Years): 4+ Years
thyssenkrupp Uhde India is part of thyssenkrupp Uhde GmbH, which belongs to the Decarbon Technologies Segment of the international industrial and technology company thyssenkrupp AG. It is a technology-oriented project executing company involved in the design and construction of plants for fertilizer, green chemicals, petrochemicals in India and abroad with technologies for DAP-NPK, Green Ammonia, Hydrogen etc. in its portfolio. It offers a range of services viz. EPC / EPCM / PMC and has successfully executed more than 850 projects with its technologies or from other world-class Licensors.
Role & Technical Responsibilities:
- Operational responsibility for the global SAP logistics process including incident resolution, service requests, problem management and enhancements.
- Execution of all necessary activities to ensure adherence to SLAs, KPIs, and compliance standards across all SAP logistics modules (eg: SAP MM, SD, PS, IPPE, DMS, LO, QM, PPM).
- Oversee day-to-day SAP system operations including monitoring, performance tuning, and job scheduling.
- Coordinate with infrastructure teams for system availability, backups and disaster recovery.
- Ensure timely execution of transports, patching, and upgrades.
- Assist in the management of relationships with SAP logistics partners and external vendors to ensure quality and timely service delivery.
- Collaborate with business stakeholders to understand operational needs and translate them into SAP logistics solutions.
- Contribute to the automation and process optimization within SAP logistics operations.
- Support in the identification of recurring issues and implement preventive measures.
- Ensure compliance with internal controls, audit requirements, data protection regulations and regulatory requirements.
- Maintain documentation for operational procedures, configurations, and support workflows.
- Given the global matrix IT organization and the associated international service teams you will be reporting to different Uhde stakeholders:
- Functional: IT service leader.
- Disciplinary: Leadership located in India.
- You report service-specific KPIs and overall status to your respective IT service leader.
- Executing project management tasks for small and medium-sized projects.
Requirements:
- Qualification: Engineering Graduate – IT, Computer Science
- Experience in managing SAP logistics processes in a global or multi-country environment.
- Understanding of SAP S/4HANA modules and architecture.
- Experience with SAP Solution Manager, monitoring tools, and job scheduling platforms.
- Familiarity with SAP basic operations and integration with non-SAP systems.
- Strong analytical, problem-solving, and decision-making skills with a focus on service quality and user satisfaction
- Strong communication and stakeholder engagement abilities.
- Experience with ITIL framework (certification preferred).
- Experience with technical solutions in the context of SAP modules.
- Familiarity with device security, encryption and compliance frameworks.
