We are seeking a proactive and technically sound Service Executive to lead our field operations for High Voltage (HV) Bus Chargers.
You will serve as the central nervous system of our service department, managing a team of Field Technicians and Bus Charger
Operators while ensuring seamless charging operations across our network.
This is a hybrid technical-leadership role that demands:
- Real-time operational monitoring and decision-making
- Team coordination and performance management
- Hands-on technical troubleshooting when required
- Safety and compliance advocacy
Responsibilities
Operational Leadership & Team Management
- Manage and synchronize daily activities for field technicians and site operators
- Coordinate team schedules to ensure 24/7 operational coverage and SLA compliance
- Monitor team performance metrics (response time, resolution rate, customer satisfaction)
- Provide performance feedback, coaching, and professional development
Performance Monitoring & Diagnostics
- Proactively monitor charger health and performance via digital dashboards and analytics
- Identify errors, inefficiencies, and anomalies in real-time
- Direct the field team toward immediate resolution with actionable diagnostics
- Track key metrics: uptime, MTTR, SLA achievement, cost per repair
Technical Guidance & Escalation Management
- Act as the first point of escalation for both technical and operational issues
- Provide remote troubleshooting guidance to field technicians
- Offer on-site technical support during complex repairs and preventative maintenance
- Document issues, root causes, and solutions for knowledge base
Safety, Compliance & Risk Management
- Serve as the site safety advocate; ensure all team members adhere to electrical safety protocols
- Conduct safety briefings and compliance audits
- Ensure adherence to SOPs, Indian electrical standards (CEA guidelines), and company policies
- Report and manage safety incidents; drive corrective actions
Crisis Management & Problem-Solving
- Demonstrate strong problem-solving skills in managing off-book situations
- Make sound decisions where standard operating procedures may not yet exist
- Collaborate with backend engineering for complex technical escalations
- Drive continuous improvement initiatives based on field insights
Hands-on Technical Support
- Assist technicians during preventative maintenance activities
- Provide direct support on complex and critical repair tasks
- Stay current with charger technology and maintain technical expertise
The ideal candidate requires:
- ITI, Diploma, or B.E./B.Tech in Electrical or Electronics Engineering
Experience
- 4-8 years of hands-on field service experience
- Preferably within EV infrastructure, Grid power systems, or heavy industrial electrical systems
- Proven track record in troubleshooting, maintenance, and repair operations
- Experience managing or mentoring technical teams is a plus
Technical Knowledge
- Strong understanding of high voltage (HV) and low voltage (LV) systems
- Ability to read electrical drawings, schematics, and single-line diagrams (SLDs)
- Knowledge of power electronics, DC-DC converters, and battery systems preferred
- Basic understanding of networking and IoT connectivity (SIM, Wi-Fi, cellular)
- Familiarity with digital monitoring systems and dashboards
Language Skills
- Proficiency in English - required for documentation and senior team coordination
- Fluency in either Telugu or Hindi - essential for field team communication
WORKING CONDITIONS
- Field-based operations role with monthly travel within operational city/region
- Flexible working hours; rotational shifts and on-call support may be required
- Weekend and holiday work as per operational needs
- Willingness to relocate to different operational hubs based on company needs
What Matters
- High ownership of work.
- Quality of work
- Approach towards problem-solving
- Dissatisfaction towards mediocre work
- Resilient attitude to bounce back after failing
- Ideal experience range of 4 to 8 years of relevant experience
About Us
Exponent simplifies energy for EVs.
Co-founded by Arun Vinayak (Ather Energy's Founding Partner & Former Chief Product Officer) and Sanjay Byalal (Former hardware strategic sourcing and cell strategy lead, Ather and Former Supply Chain Lead, HUL), Exponent focuses on solving two sides of the energy problem by building the e^pump (charging station) and e^pack (battery pack) which together unlock 15-min rapid charging.
The 200+ strong team of passionate builders have a ton of EV experience and are currently looking for more builders to join one of the best EV teams in India to build & scale Exponent.
