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Service Engineer

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Job Description

Job Description

Dear All,

Greetings for the day!!

JD

Name of the Position: Sr. Service Engineer

Reporting Head: Head Customer Support

Work Location: Peenya

Experience : 5 7 Years

Joining Time: Immediate

Soft / Behavioural Skill :

  • Good Communication, Trouble Shooting Techniques,
  • Convincing Skill & Negotiation Skills
  • Knowledge of Computer

Skill Set Required :

  • Technical Knowledge
  • Knowledge of Machine Tools Industry
  • Multi-Tasking

Job Description:

  • Act for customer complaints with service immediately.
  • Document preparation for new installation & interfacing prior to Service Engineer at customer site.
  • Installation & Interfacing online technical support to the Service Engineers and customers during Rotary Table at maintenance.
  • Entering customer complaint in to Sales Force for Bangalore Region.
  • Organizing service visits with respect to complaints.
  • CNC knowledge (Fanuc, Siemens controllers etc.)
  • Recording & Monitoring Daily Customer Complaints.
  • Responsible for supporting to house service activities.
  • Technical support to the field engineers for Servicing / Installation
  • Arranging spares support required for customer, field engineers and in-house repair
  • Preparing the training document required for training with the help of Design Department
  • Training to field engineers and customers
  • To send the RT received for repair within the specific time
  • Participate in CAPA / root cause analysis meeting

Benefits

Medical Insurance

Canteen Facilities

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About Company

Job ID: 147365001

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