Service Engineer

. Ensure the team adhere to Quality and Safety standards. Conduct periodically

quality walks, safety walks and safety inspections. Coach team on safety

behaviour, and be a role model.

. Lead and develop a team of maintenance and call back technicians: train,

assess, optimise the resources.

. Perform the yellow belt technical assessment for the EI technicians and guide

green and red belters to be prepared for their assessment

. Coordinate subcontractor works and audit their work quality standards.

. Carry out feasibility study, health checks and standardisation project for lifts and

escalators according to customers requests, industrial trend and code of

practice requirement.

. Provide technical support for internal staff from Service, Project, Sales and

Sales Engineering Department.

. Coordinate with factory and/ or suppliers and contractors to implement new

systems or repair existing ones on Schindler equipment, per customers

requests.

. Coordinate and monitor corrective action programs, non-conformance, field

feedback and field information.

. Support in the preparation of reporting for internal or external usage.

. Carry out ad-hoc assignments, such as, conduct training, attend customer

meetings, etc.

. Lead in daily operations like maintenance scheduling and call back resources.

. Liaise with customers on their complaints and take the lead in follow up actions.

. Coordinate, monitor, execute actions on operation problems and lift technical

problems.