Service Engineer - Radiology PAN India

Job Title: Service Engineer

Department: Service – Radiology

Location: Vapi, Gujarat / Field-based (Pan India)

Reports To: Senior Manager – Radiology

Experience: 2-3 Years

Job Purpose:

To ensure installation, maintenance & repair, and efficient operation of radiology and imaging systems including X-Ray, C-Arm, Digital Radiography (DR), and CT equipment, through effective service execution, preventive maintenance, and customer support.

Key Responsibilities:

1. Installation, Service & Maintenance

• Perform installation, calibration, and validation of X-Ray/ C-Arm/ DR, and CT systems at customer sites & repair in factory production.
• Execute preventive and corrective maintenance schedules to ensure high system uptime and reliability.
• Diagnose and repair hardware, electrical, and mechanical and software issues in imaging equipment and associated utilities.
• Ensure that all service activities comply with manufacturer guidelines, AERB regulations, and internal quality standards.

2. Customer Support & Troubleshooting

• Provide prompt and effective on-site technical support for service calls, ensuring minimal downtime.
• Guide hospital technicians and radiographers on proper equipment handling and basic troubleshooting.
• Maintain clear communication with customers regarding service progress, timelines, and outcomes.
• Ensure service quality aligns with Meril's commitment to excellence and customer satisfaction.

3. Preventive Maintenance & Documentation

• Plan and execute preventive maintenance schedules for installed imaging systems.
• Maintain accurate service records, preventive maintenance logs, and calibration reports.
• Prepare service reports, installation certificates, and equipment performance evaluations.
• Monitor spare parts consumption and inventory levels for timely replacement and availability.

4. Compliance & Safety

• Follow AERB and ISO 13485 safety standards during maintenance and servicing operations.
• Ensure radiation protection measures are adhered to during installation and maintenance activities.
• Maintain adherence to environmental, health, and safety protocols at all work sites.

5. Coordination & Continuous Improvement

• Coordinate with Quality, R&D, and Production teams to communicate recurring field issues and design feedback.
• Contribute to service improvement initiatives, reliability enhancement, and customer training programs.
• Support the team during audits, inspections, and performance evaluations.

Qualifications and Experience:

• B.E. / B.Tech (Biomedical or Electronics Engineering) or equivalent qualification.
• Proven expertise in installation, preventive maintenance, and breakdown repair of radiology devices.
• Exposure to AERB safety norms, calibration protocols, and medical equipment servicing standards.

Skills and Competencies:

• Fluent in English (spoken and written) with excellent communication and documentation skills.
• Strong technical, analytical, and diagnostic abilities in electrical, electronic, and mechanical domains.
• Good understanding of medical imaging technologies and their operational principles.
• Customer-focused approach with strong interpersonal and coordination skills.
• Proficiency in MS Office, ERP systems, and service documentation tools.
• Willingness to travel extensively across sites for service requirements.

Key Performance Indicators (KPIs):

• Equipment uptime percentage and service response time
• Customer satisfaction and feedback rating
• Preventive maintenance compliance rate
• Reduction in repeat service calls
• Quality and accuracy of service documentation