Experience: 24 Years
Qualification: Diploma / B.E. / B.Tech in Mechanical / Electrical / Mechatronics / Instrumentation
Job Purpose
To ensure successful installation, commissioning, servicing, and troubleshooting of pharmaceutical machinery at customer sites, while delivering excellent technical support and maintaining high customer satisfaction.
Key Responsibilities
Installation & Commissioning
- Perform installation, commissioning, and startup of pharmaceutical machinery at customer sites.
- Ensure machines are installed as per technical drawings, SOPs, and validation requirements.
- Conduct machine trials, FAT/SAT support, and ensure smooth handover to customers.
- Train customer operators and maintenance teams on machine operation, safety, and basic troubleshooting.
Troubleshooting & Technical Support
- Diagnose and troubleshoot mechanical, electrical, pneumatic, and automation issues.
- Provide onsite and remote technical support to customers.
- Analyze machine breakdowns and implement effective corrective and preventive actions.
- Ensure timely resolution of issues to minimize machine downtime.
Customer Support & Application Understanding
- Understand machine applications, customer processes, and production requirements.
- Support customers in process optimization and performance improvement.
- Act as the technical interface between customer and internal departments (Design, Production, QA).
Documentation & Reporting
- Prepare and maintain service reports, commissioning documents, and visit summaries.
- Record machine performance data, issues, and solution history.
- Follow GMP, safety, and company SOPs during service activities.
Communication & Coordination
- Communicate effectively with customers, internal teams, and management.
- Provide clear technical explanations and guidance to customers.
- Represent the company professionally at customer sites.
Skills & Competencies
Technical Skills
- Strong knowledge of pharma machinery (Packaging, Tablet, Capsule, Liquid, or related equipment).
- Good understanding of electrical, mechanical, pneumatic, and PLC systems.
- Familiarity with GMP, FDA, and pharmaceutical manufacturing standards.
- Ability to read electrical schematics, mechanical drawings, and manuals.
Soft Skills
- Excellent problemsolving and analytical skills
- Strong communication and customerhandling skills
- Ability to work independently and under pressure
- Willingness to travel extensively and work at customer sites
Preferred Attributes
- Experience in pharmaceutical machinery manufacturing or service
- Exposure to automation, PLC troubleshooting, HMI, and VFDs
- Customercentric attitude with a focus on quality service delivery
Key Performance Indicators (KPIs)
- Timely installation and commissioning
- Firsttime resolution of service issues
- Customer satisfaction score
- Documentation accuracy and compliance
- Response and turnaround time
