Service and Maintain Packaging Systems – Repair and troubleshoot equipment breakdowns for customers; help identify potential issues in advance and recommend improved policies/procedures; take ownership and maintain high level of quality; manage equipment and parts inventory; follow standards; provide technical information and explanations.
Install Packaging Systems and Deliver Training – Install packaging systems at customer locations in designated region; train operators in packaging process, system capabilities, system safety procedures; answer questions asked by customer related to equipment, health, safety, and environment.
Leverage Consultative Approach with Customers - understand customer needs/challenges, build relationships, and become trusted advisor while servicing and growing accounts; encourage upgrades; build understanding of competitor information and trends; apply knowledge of systems and platforms to design layouts to match unique customer needs and help customers find process efficiencies.
Develop New Sales Opportunities - work in partnership with sales team to identify additional packaging solution opportunities in existing accounts; sell additional service agreements, spare parts, related items, new products/equipment/applications, and/or upgrades to existing customers; prepare quotations; sell service warranties, extended warranties; charge for billable parts and hours, as appropriate.
Demonstrate Solution Knowledge – Understand and clearly articulate full suite of Sealed Air Solutions – Food Packaging System, Protective Packaging System, Automated Packaging System, Strategic Fulfillment Solutions, products, and programs to end users.
Develop Accounts – convert existing customer relationships into strong partnerships with Sealed Air across all product lines; own account development across all existing customers to allow sales team to focus on new business and markets; manage account against competitive threats.
Manage Administrative Duties and Collaborate Internally – complete CRM documentation, inventory tracking, problem tracking, travel and expense reports, and other required documentation; Ensure timely reporting using SEE official reporting media (weekly visits/ Monthly/ 20-days planner/ monthly forecast etc.) liaise closely with Customer Service on issues such as customer information, product details, pricing, etc. to support smooth processing of orders; liaise with Packaging Application Center as necessary; work according to code of conduct; champion organization priorities
Qualifications
Diploma / Technical or bachelor's degree or 5 years of technical experience
Valid driving license with own vehicle preferred.
Ability to work overtime.
ADDITIONAL SKILLS:
Very high level of mechanical/ pneumatic and troubleshooting experience.
Ability to read and understand technical drawings/troubleshooting charts.
Strong listening, written, and verbal communication skills; strong persuasion/influencing skills.
Ability to build strong relationships, work with customers to solve problems, and influence decision-making.
Ability to work across teams and navigate complex environments.
Goal-focused/deadline-driven/results-oriented.
Self-starter and coachable.
Detail-oriented.
Strong time management, prioritization, and organization skills.
