Role Overview
We are seeking a skilled Service Engineer with hands-on experience in lithium battery systems and inverter technologies. The candidate will be responsible for installation, commissioning, troubleshooting, and after-sales service of lithium batteries, battery management systems (BMS), and inverter-integrated energy storage solutions.
Reports To: Service Manager / Operations Head
Key Responsibilities
- Install, commission, and service lithium-ion battery packs and inverter systems at customer sites.
- Conduct routine preventive maintenance, health check-ups, and testing of energy storage systems.
- Diagnose and resolve technical issues related to batteries, inverters, and Battery Management Systems (BMS).
- Train customers and local technicians on safe operation, handling, and maintenance of lithium batteries and inverters.
- Coordinate with R&D and Quality teams for field feedback, product improvements, and failure analysis.
- Maintain service logs, prepare technical reports, and document service history.
- Provide remote/telephonic customer support for troubleshooting and warranty queries.
- Ensure compliance with all safety protocols, electrical standards, and company guidelines during field work.
Required Qualifications & Skills
- Diploma / B.Tech in Electrical or Electronics
- 25 years of experience in servicing UPS systems, solar inverters, or ESS (Energy Storage Systems) with batteries.
- Strong knowledge of DC systems, power electronics, and inverter-battery integration.
- Familiarity with lithium battery safety, cell balancing, and BMS.
- Ability to read technical drawings, wiring diagrams, and electrical schematics.
- Excellent problem-solving skills and customer relationship management.
- Willingness to travel extensively for field service and customer visits.
Preferred Experience
- Hands-on knowledge of solar-hybrid and UPS inverters.
- Experience in energy storage projects (residential/commercial/industrial).
- Familiarity with testing tools (multimeter, clamp meter, insulation tester, battery analyzer).
Key Competencies
- Customer service orientation.
- Strong analytical and troubleshooting abilities.
- Ability to work independently and in cross-functional teams.
- Good communication and reporting skills.
