Service Engineer (Light & Heavy) - North India

Job Purpose:

The Engineer - Aftermarket Service is responsible for promoting service solutions, ensuring customer satisfaction, and driving aftermarket sales growth through strong product knowledge and customer engagement. The role demands a balance of technical expertise and commercial orientation to support customers with spare parts, refurbishment, annual maintenance contracts (AMC), and other service-related needs. By maintaining strong relationships and providing timely solutions, the engineer contributes directly to the company's customer retention and revenue growth objectives.

Reports to: Manager - Aftermarket

Duties:

Strategic Sales Growth

• Complaint Management:
  
  

Attend to customer complaints and breakdowns promptly.

Ensure effective root cause analysis and provide permanent corrective solutions.

Coordinate with internal teams for quick resolution.

• Case Studies & Feedback:
  
  

Prepare case studies of major service issues, highlighting learnings and preventive measures.

Collect and analyse customer feedback to improve service quality.

• Service Sales Promotion:
  
  

Actively promote aftermarket service offerings including refurbishment, inspection, and maintenance services.

Support customers with technical guidance on preventive maintenance.

• Spares Sales:
  
  

Promote and sell genuine spare parts to ensure equipment reliability and performance.

Identify and create opportunities for upselling spares and consumables.

• Annual Maintenance Contracts (AMC):
  
  

Promote AMCs to customers for long-term equipment support.

Ensure smooth execution of AMC obligations, including scheduling and reporting.

Reporting:

• Prepare and submit monthly visit reports covering customer visits, issues attended, and opportunities identified.
• Submit detailed service reports after each service intervention.
• Ensure timely updation of CRM system with service activities, opportunities, and customer interactions.
• Actively participate in all scheduled review meetings and share updates on service performance and market feedback.
  
  

Note: Don't apply though website, Please drop a mail to [Confidential Information]

Skills/Qualifications Required:

• Bachelor's Degree or Diploma (or international equivalent), preferably in Mechanical Engineering , with 4-5 years of experience, including hands-on customer service management.
• Highly self-motivated with a strong drive to achieve results, even in challenging situations.
• Demonstrated ability to maintain a strong customer-focused approach, ensuring a positive client experience and fostering repeat business.
• Skilled in preparing clear, persuasive service and technical reports.
• Confident communication and presentation skills, with fluency in both English and Hindi.
• Basic knowledge of sales order review and handover processes.
• Flexibility and willingness to travel domestically and internationally to meet customers, visit Eriez headquarters, and engage with other facilities.
  
  

Other Qualifications of Benefits:

• Prior experience working for an international or multinational company.
• The ability to communicate in other regional languages is an asset.
  
  

Working Hours:

• Employment is on a full-time basis, and typical working hours are from 9:00AM to 6:00PM, Monday through Friday. In this role, it is necessary to work the job, not the hours. Additional Hours will be required to be worked without any entitlement to any specific salary or benefits other than those specified in the resulting employment contract which has been set at a level and commensurate with the job duties described herein.
  
  

Benefits

• Flexible working hours
• Work from home
• Saturday & Sunday holiday for complete facility
• Canteen and Cafeteria
• Medical insurance for employee and family
• Accidental insurance for Employee -Group Policy Accident
• Annual health check up