Service Engineer

Location:

Hyderabad

Reporting To:

Service Manager

Job Description

Onsite Customer visit for Installation & Support to resolve all technical issues

Coordination with technical/software team for removing Bugs

Coordination with sales and coordination team for all supply issue

Resolve all the technical & non technical issue onsite

Provide solution to software/hardware issue in consultation with Software / Embedded / CCD team

Discussion with customer and resolve all issues

Preparation of Service Reports and Issue wise MOM

Completion of RMA in coordination with CCD, Sales & Dispatch for proper handling of returnable and non-returnable material

Regular training program at customer end in order to educate regarding Jekson Vision System and maintaining proper documentation for the same and its efficient storage

Maintain a complete pre-installation checklist and checklist of all the installation done at customer place and to provide the copy of the same to Sales & CCD

Synchronize the same to be used as reference

For all out of warrantee systems plan for AMC, in consultation with sales team

Regular Audit at Customer end to check the working status and to provide suggestion for up-gradation if required

Educational Qualification

Diploma / B.E / B.Tech (Electrical / Electronics / Mechanical)

Experience

24 Years

Skills and Knowledge required

Service & trouble shooting of embedded systems

Integration of system of PLC or Non-PLC base machines

Ability to travel across the World

Ability to travel as per requirement

Competencies (Behavioural Skills) required

People Management

Negotiation Skills

Relationship Skills

Analytical and Problem Solving

Proactive

Communicate effectively, verbally and in writing, to a diverse audience

Plan, organize and prioritize work

Demonstrate the highest level of ethical behavior

Remain flexible in order to adapt to changes in work environment

Study and apply new information, and take initiative

Excellent time-management, problem-prevention and problem-solving skills

Work accurately with close attention to detail

Maintain confidentiality of sensitive information

Possess a work ethic that includes neatness, punctuality and accuracy