Experience: 3 - 8 Years (Analytical Instrumentation)
Qualification:Diploma / B.E /B.Tech : Electronics / Electrical/ Instrumentation
Location:Ranchi, Jharkhand
JOB DESCRIPTION:
- High - End Instrument - Service
- Target Achievement as per KRA/KPI
- Installation & Training to customers.
- Exhibition Participation
- Trail & Demo
Key Skills required:
- Basics of Electronics and Instrumentation.
- Knowledge of Trouble shooting of Analytical Instrumentation.
- Able to understand the Circuit diagram and its flow and capable to trace it on PCB.
- Knowledge of Validation and calibration of Equipment.
- Root cause analysis of service complaints
Soft skill also required:
MS-Excel, Computer Proficiency, etc.
Non-Technical Skills required:
- Knowledge of CRM, Review / Analyze/update CRM Data entry.
- Expert in Data Management and Report Preparation based on requirements.
- Root cause analysis Report preparation and Review with reporting manager and coordinate with team to resolve.
- Able to do new Installations, preventive maintenance, remote support, telephonic support, troubleshooting of instruments deployed.
- Warranty/AMC expiry renewal along with SCP consumption
- Anticipate customers and Field team needs and discuss with reporting manager/department head to deliver timely response to meet their expectations.
- Good Communication Skill.
- Attending to corporate clients concerns & complaints and share with HOD and undertake steps for effectively resolving them.
- Coordination with Sales and other team for smooth service support activities.
