Service Engineer

How you can make an impact

You will help ensure that customers can rely on accurate, consistent and well-maintained pipetting equipment in their laboratories.

• You will handle servicing, preventive maintenance and calibration of manual liquid-handling pipettes at customer sites and service locations.
• Operate Calibright software to execute pipette calibration activities, record results and maintain accurate digital service data.
• Perform pipette calibration using an online printer where required and ensure that calibration outputs are captured correctly.
• Generate calibration reports and certificates through the designated system, ensuring that all records are complete and traceable.
• Review calibration results and validate the obtained data with superiors before finalizing reports or certificates.
• Submit error-free service and calibration reports within the defined timelines.
• Disassemble and assemble pipettes correctly during service and repair activities, ensuring that components are handled carefully and instruments are restored to proper working condition.
• Execute assigned tasks systematically and complete service, calibration and reporting activities on time.
• Meet defined productivity, throughput, quality and service-level norms.
• Maintain a high level of customer satisfaction by communicating clearly, responding professionally and resolving service requirements efficiently.
• Keep customers informed about action plans, service progress, report status and certificate sharing as and when necessary.
• Maintain good rapport with customers in all aspects of service delivery and customer interaction.
• Maintain proper dedication, punctuality, discipline and ownership in daily work and reporting activities.
• Maintain, protect and calibrate validation tools properly, including weighing scales and other equipment used for pipette verification.
• Keep accurate service records, calibration data, customer communication records and other required documentation.
• Report service activities, customer interactions, pending actions and technical or operational concerns accurately and on time.
• Evaluate customer requirements and recommend appropriate service, maintenance, calibration or technical support actions.
• Collaborate with internal service and Sales teams to support customer retention, service opportunities and organizational goals.
• Travel extensively across Karnataka and to other territories when business requirements demand it.
• Follow company quality systems, safety procedures, email etiquette, documentation standards and reporting requirements.
  
  

What sets you apart

• B.E. or B.Tech in Electronics, Biomedical Engineering, Instrumentation Engineering or related technical discipline.
• Candidates with up to 2 years of relevant experience in laboratory equipment service, calibration, maintenance or technical support are welcome.
• Experience in installing, servicing, maintaining and calibrating pipettes is preferred. Experience with electronic pipettes will be an advantage.
• Basic understanding of pipette operation, functionality, troubleshooting, disassembly, assembly and performance verification.
• A genuine aspiration to learn new products, technologies, service procedures and customer requirements.
• Systematic and disciplined approach to executing assigned work and completing tasks on time.
• Ability to meet defined productivity, throughput, quality and service-level norms.
• Strong work dedication, punctuality and ownership of service and reporting activities.
• Good analytical and troubleshooting skills, with attention to detail when handling precision instruments.
• Customer-focused attitude and the ability to maintain positive relationships with laboratory users, lab managers and other stakeholders.
• Ability to understand and evaluate customer requirements and translate them into appropriate technical actions.
• Good communication skills in English and the ability to communicate effectively with customers and colleagues.
• Basic working knowledge of Microsoft Office and the ability to maintain accurate service documentation.
• Demonstrated commitment to achieving team and organizational goals.
  
  

What we offer

• Purpose and impact. You help laboratories maintain accurate and reliable pipetting performance, supporting the quality and reproducibility of scientific work.
• Learning that moves you forward. You will receive technical training, practical mentoring and on-the-job exposure to pipette service, calibration and customer support.
• Room to grow. You will build expertise in precision laboratory equipment and have opportunities to develop toward senior technical, specialist or service leadership roles.
• A customer-facing career. You will work directly with laboratories and gain valuable experience in technical problem-solving, service delivery and customer relationship management.
• Fair and supportive. You will work with colleagues who value collaboration, accountability, continuous learning and high-quality service.