In our organization for manual liquid handling solutions, you ensure that our pipettes and manual liquid handling devices perform with precision and reliability at customer sites. Your work directly supports accurate results in laboratories and strengthens long‑term customer loyalty.
You take responsibility for the installation of manual liquid handling devices, ensuring that equipment is set up correctly, functionally tested and introduced to users with clear guidance on proper handling and care.
You respond to breakdown service requests for liquid handling (LH) devices, diagnosing issues quickly, resolving faults efficiently and minimizing downtime in our customers workflows.
You perform pipette maintenance and pipette repairs, following defined procedures and using appropriate tools and spare parts to restore performance, extend instrument lifetime and ensure safe operation.
You carry out pipette calibration, adhering to internal standards and regulatory requirements so that customers can rely on accurate, reproducible volume delivery in their daily work.
You contribute to service revenue generation, identifying opportunities for service contracts, calibration packages and repairs, and support payment collection in coordination with internal stakeholders.
You communicate proactively and professionally with customers, providing clear updates on service status, next steps and recommendations, and strengthening relationships through trust and reliability.
You prepare and send service proposals, tailoring solutions to customer needs, and deliver customer presentations that explain our service offerings, calibration concepts and best practices in liquid handling.
You collaborate closely with the branch sales manager, aligning on customer needs, opportunities and priorities, and you share market feedback with management to support product, service and strategy decisions.
You support revenue management for your territory, contributing to forecasts, tracking service performance and identifying opportunities for growth in calibration and service offerings.
You take ownership of complaint management in your territory, ensuring that issues are documented, addressed in a structured way and followed through to a satisfactory resolution.
By meeting productivity and throughput targets in line with standard norms, you ensure that customers receive timely, high‑quality service while supporting the efficiency and profitability of the service business in your region.
What sets you apart
Bringing a technical degree in electronics, instrumentation, biomedical engineering, life sciences or a related field – or an equivalent combination of education and practical service experience.
Building on 2–4 years of experience in field service, technical support or laboratory equipment servicing, ideally with a focus on pipettes or manual liquid handling devices.
Drawing on hands‑on experience in installation, preventive maintenance, repair and calibration of precision instruments, with a strong focus on accuracy and compliance with procedures.
Working confidently with basic measurement and calibration tools, and following defined test protocols to ensure that pipettes and devices meet performance specifications.
Using Microsoft Office (Word, Excel, PowerPoint, Outlook) to prepare service reports, calibration certificates, proposals and customer presentations.
Bringing a strong customer‑centric mindset: you listen carefully, explain technical topics in an understandable way and take ownership of customer issues until they are resolved.
Handling multiple service visits, travel within the territory and peak workloads with good planning, prioritization and reliability, while maintaining high quality and safety standards.
Communicating clearly and professionally, both verbally and in writing, and collaborating effectively with Sales, Service Coordination and Management to deliver a seamless customer experience.
Demonstrating a business‑oriented approach, understanding the impact of service activities on revenue, profitability and customer retention in your territory.
Showing a willingness to learn and grow, staying up to date on new products, calibration standards and service processes, and actively sharing feedback and ideas for improvement.
What we offer
Purpose and impact. You work directly with customers in laboratories and research environments, ensuring that their manual liquid handling tools deliver accurate, reliable results every day.
We value your contribution. An attractive compensation package, employee benefits and performance‑related incentives recognize the importance of your role in service quality and territorial business success.
Learning that moves you forward. Through technical trainings, digital learning platforms, workshops and on‑the‑job coaching, you continuously expand your expertise in pipette technology, calibration and customer service.
Room to grow. You take on responsibility in a defined territory with visibility on your impact, and you have the opportunity to advance toward senior service, specialist or combined service‑and‑sales roles over time.
Fair and supportive. You work in a culture based on collaboration, respect and openness, with clear expectations, constructive feedback and development opportunities to help you succeed in your role.
