Liaison and customer support representative for the local region for Service support
Provide phone and email support, technical advice & ECSC support as appropriate to customers
Able to solve basic Technical issues .
With minimal support perform routine troubleshooting and repairs on the designated modality while working within the escalation procedure.
Carry out the Field Change Orders, Safety Checks / Modifications, as instructed by the Elekta Product Supply Centre for the installed systems
ownership of service deliverables for the designated custormer site.
Perform routine calibrations , preventative maintenance and closure of predictive &proactive cases on their designated modality and secondary modality.
Conduct Planned Maintenance for Customers as required
Read, analyze, interpret and follow signal flow on blueprints, schematics, and wiring diagrams.
Instruct customers on proper use of the equipment.
Assist Sales/Customer Service with technical advice.
Submit timely and accurately reports as assigned.
Conduct Parts inventory management at assigned customer sites
Maintain all company-leased equipment, including company computer, parts, and tools.
Perform other related duties as assigned or requested.
Incorporates Elekta Values into all department functions and responsibilities.
Adhere to all Elekta directives, policies and procedures
Ability to represent the organization in a professional and positive manner.
Uphold Elekta's philosophy and all policies and procedures by maintaining appropriate controls to assure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of our organization
Assist seniors in equipment upgrade works .
Ability to troubleshoot/diagnose issues with software and hardware interfaces.
Basic technical/analytical skills in the area of PC/Network Computing and Operating systems
Basic written and Verbal communication skills
Familiarity/proficiency with the following applications: Outlook, Word, Excel, PowerPoint, WebEx, CLM
Ability to effectively interact with customers (via phone and face-to-face)
Proficiency in the use of test equipment and hand tools including oscilloscopes, multi-meters.
A good understanding of servicing Practice, including ESD requirements.
Be a self-motivated worker, able to interact and communicate well with all levels of the business/employees
Must be willing to travel domestically and internationally up to 30% of the time when required and work independently.
