Service Engineer - Delhi

Who We Are:

Dräger manufactures medical and safety technology products. In so doing, we protect, support, and save people's lives around the world in hospitals, with fire departments, emergency services, authorities, and in mining as well as industry. Founded in Lübeck in 1889, Dräger has grown into a worldwide, listed enterprise in its fifth generation as a family-run business. Dräger has more than 16,000 employees worldwide and is present in over 190 countries around the globe. In 2024, the company generated net sales of EUR 3.4 billion.

Dräger technology is used all over the world. We operate in around 50 countries with our own sales and service companies directly on location where our customers are.

About the job:

Role: Service Engineer

Location: Delhi

Department: Service

Qualification: B.Tech (Biomedical Engineering) / B.Sc

Experience: 1+ years in service of medical devices

Note: We are looking for candidates working with Medical Device industry

Role Purpose

To deliver service excellence in line with QMS guidelines by providing timely installation, maintenance, and technical support to ensure high customer satisfaction, service revenue, and contract compliance.

Key Responsibilities

• Perform planned preventive, corrective maintenance, and technical service bulletins (TSB) as per QMS processes.
• Install devices and provide basic operational (knobology) training to end users.
• Attend breakdown calls and ensure effective service delivery with positive customer feedback.
• Maintain accurate daily service updates and documentation in FSS/CRM systems.
• Support service and sales teams in service contracts and consumable parts (CP) sales.
• Assist in administrative activities, including support for accounts receivable follow-ups.
• Provide field feedback on product quality to service management.
• Support sales activities such as demos, exhibitions, workshops, and conferences.

Qualifications & Skills

• Education: Diploma/Degree in Electronics, Medical Electronics, Electrical or B.Tech (Biomedical) or equivalent.
• Experience: Prior service experience in same industry is mandatory.

Why Join Us

• Inclusive and diverse workplace culture.
• Professional growth and development opportunities.
• Flexible work arrangements and supportive policies.

Equal Opportunity Employer Statement

Draeger is an equal opportunity employer that values diversity at all levels. We welcome applications from individuals of all backgrounds, including but not limited to race, ethnicity, gender identity, sexual orientation, disability, and veteran status.

Application Process

Interested candidates can apply by submitting applying to the job role. If you have questions about the role or our inclusivity practices, feel free to reach out to [Confidential Information]

We look forward to welcoming diverse talent to our team!

Apply now and be part of a team that's engineering life-saving technology.