Service Engineer

Responsibilities

• Expanding our customer base in both the Central and western, regions of India.
• Developing a visit plan for both existing and potential customers, actively contributing to business
  
  

growth.

• Conducting competitor analysis and implementing necessary changes in our sales and services
  
  

strategies.

• Managing activities related to personnel on-site, gathering feedback, and resolving any issues.
• Holding monthly review meetings with all relevant departments to assess sales and service
  
  

performance.

• Analyzing THC (Tap Hole Clay) application parameters across all sites and providing guidance for
  
  

efficient order execution within established schedules.

• Setting a target and achieving annual growth in THC business in line with the decided budget.
• Coordinating closely with the Production QC, R&D and Logistics departments to ensure
  
  

timely material deliveries.

Requirements

Essential:

• Possess a strong understanding of tap hole clay products and have accumulated over 3-4 years of
  
  

valuable experience in the field, specifically in the application of these products across various

types of blast furnaces.

• Strong knowledge of service procedures and protocols.
  
  

Preferred

• Graduation in Metallurgy/ Ceramic / Graduation in BSC (with required experience)
• Strong technical knowledge of products and services.
• Excellent communication and interpersonal skills