We are seeking a dedicated and technically skilled Service Engineer to install, maintain, and repair Phacoemulsification (Phaco) machines used in ophthalmic surgeries. The ideal candidate will have a strong background in biomedical equipment, exceptional troubleshooting abilities, and experience working in a hospital or clinical environment.
What You'll Be Doing:
- Carrying out installations for new ophthalmology equipment - Phaco machine at Client sites across India.
- Perform routine preventive maintenance, servicing, and on-site repairs of medical equipment according to company guidelines and regulatory standards.
- Diagnose technical issues and implement solutions quickly to minimize equipment downtime.
- Provide on-call and in-person technical support to clients; handle complaints and service requests efficiently.
- Maintain detailed service logs, warranty records, and installation reports. Ensure accurate data entry in the CRM or service system.
- Train medical staff and end users on proper equipment usage and basic troubleshooting techniques.
- Work closely with the sales team, Clinical Application Specialist, R&D, and logistics teams to ensure smooth product delivery, feedback sharing, and service execution.
What Experience & Skills You Will Need:
- Electro Engineer/Biomedical Engineer
- Minimum 2-3 Years Experience with Medical Devices, preferably Ophthalmic Equipment
- Process Improvement
- Quality Management
What We Can Offer You:
- Comprehensive benefits package including Health and wellness allowance
- Employee Assistance Program
- Global appreciation platform to recognize colleagues around the globe
- Being part of an organization, you can be proud to work for changing the lives of millions of people!
