Service Engineer 2

ServiceNow Developer (ITSM + Employee Center Pro)

Experience: 2–5 Years

Location: Hyderabad (or specify location)

Job Summary

We are looking for a skilled and motivated ServiceNow Developer with hands-on experience in ITSM and Employee Center Pro, along with exposure to Service Operations Workspace. The ideal candidate will be responsible for designing, developing, and implementing ServiceNow solutions that enhance business processes and user experience.

Key Responsibilities

Design, develop, and implement solutions on the ServiceNow platform

Configure and customize ITSM modules (Incident, Problem, Change, Request Management)

Develop and maintain Employee Center Pro (EC Pro) portals and experiences

Work with Service Operations Workspace (SOW) to enhance agent productivity

Create and customize workflows, business rules, client scripts, UI policies, and catalog items

Integrate ServiceNow with third-party systems using REST/SOAP APIs

Collaborate with cross-functional teams to gather requirements and deliver scalable solutions

Troubleshoot and resolve platform issues, ensuring optimal performance

Follow best practices in ServiceNow development and governance

Required Skills

2–5 years of hands-on experience in ServiceNow development

Strong expertise in ITSM modules

Experience with Employee Center Pro (EC Pro)

Familiarity with Service Operations Workspace (SOW)

Good knowledge of JavaScript, Glide APIs, and ServiceNow scripting

Experience in UI Builder and Service Portal customization

Exposure to integrations (REST/SOAP)

Understanding of ServiceNow data model and architecture

Preferred Qualifications

ServiceNow certifications (CSA / CAD / CIS-ITSM) are a plus

Experience in Agile/Scrum environments

Strong problem-solving and communication skills