Job Description
URGENT HIRING for Client Office-United Business Service at Ahmedabad
Job Title : Call Center Dispatcher/Service Dispatcher
Reporting to : Manager
Location : Ahmedabad, Gujarat, India
Salary- Best as per Industry
DispatcherJob Requirements
Core Responsibilities
Process incoming calls
Coordinate scheduling: Assign and adjust technician or route schedules to ensure timely coverage.
Monitor work orders: Track incoming service requests, prioritize tasks, and update status in real time.
Communication management: Serve as the central point of contact between technicians, clients.
Troubleshooting support: Identify potential issues in the field and provide resolution guidance.
Documentation: Maintain accurate records of calls, appointments, and service outcomes.
Follow-up coordination: Ensure post-service calls and checks are completed within required timeframes.
Skills & Qualifications
Strong organizational skills: Ability to manage multiple schedules and priorities simultaneously.
Clear communication: Professional phone and written communication skills for internal and external stakeholders.
Problem-solving ability: Quick thinking to resolve scheduling conflicts or service delays.
Technical familiarity: Basic understanding of CRM software, GPS tracking tools, and dispatch software.
Attention to detail
Team collaboration: Work closely with fellow dispatchers and technicians to ensure smooth operations.
Preferred Experience
Call center or dispatch background: Prior experience in scheduling or customer service environments.
Industry knowledge: Understanding of COAM or lottery operations is a plus.
Performance Expectations
Timely response: Calls and work orders handled within established service-level agreements.
Accuracy: Minimal errors in scheduling, documentation, and communication.
Reliability: Consistent attendance and ability to cover shifts as needed.
Customer focus: Commitment to ensuring client satisfaction and smooth service delivery.
Please reach to me or share resume on email [Confidential Information]
