Service Desk With German

CAPGEMINI :

About Company : LTI is a leading global provider of consulting, technology services, and digital transformation, with 420,000 team members in over 50 countries. Headquartered in Paris, France, it specializes in AI, engineering, cloud, and digital services to help businesses navigate rapid technology shifts. Founded in 1967, it is recognized for its commitment to sustainability and ethical business practices.

Job Title : Service Desk With German

Key Skills : Jira Service Desk, ServiceDesk, Windows Server

Job Locations : Mumbai ,Bengaluru

Experience : 3+ years

Education Qualification : Any Degree Graduation

Work Mode : Hybird

Employment Type : Contract

Notice Period : Immediate - 10 Days

Job description:

Skills

Mandatory Skills : Jira Service Desk, ServiceDesk, Windows Server

We are looking for a German Language Service Desk Analyst P2 to provide Level2 technical support to end users in German speaking regions The role involves incident resolution request fulfilment and application for support while ensuring adherence to defined SLAs and quality standards

Provide L2 P2 service desk support for IT incidents and service requests

Handle inbound and outbound support interactions in German and English

Perform incident analysis troubleshooting and resolution based on priority and impact

Act as an escalation point for L1 teams and provide guidance where required

Monitor and manage tickets using ITSM tools ServiceNow Remedy SNOW like tools

Perform root cause analysis for recurring issues and suggest preventive actions

• Coordinate with L3 application infrastructure and network teams for advanced troubleshooting

Any Project specific Prerequisite skills :

German+ SD , German language Support is must